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  • Writer's pictureVishav Preet

Test centre of excellence

A Test Center of Excellence (TCoE) is a centralised unit within an organisation responsible for establishing and maintaining best practices for software testing. The TCoE acts as a hub for testing expertise, providing guidance, support, and resources to help other teams within the organisation deliver high-quality software. The TCoE is focused on improving the efficiency and effectiveness of software testing and ensuring that testing is aligned with the organisation's goals and objectives.


A TCoE can play a key role in promoting a culture of quality within the organisation, fostering collaboration between different teams, and promoting the use of best practices and standards in software testing. The TCoE may also be responsible for investing in and implementing testing tools and technologies, providing training and development opportunities for testers, and measuring and reporting on the performance of testing activities.


Here are some steps to set up a test centre of excellence (TCoE) in your company:


Define Objectives: Clearly define the objectives and goals of the TCoE. This can include improving the quality of software delivery, reducing costs, and increasing efficiency.


Build a Strong Team: Build a team of experienced and skilled testers, including manual and automation testers. Ensure that the team is equipped with the right tools and technology to support their work.


Establish Processes and Guidelines: Establish transparent processes and guidelines for software testing, including best practices for test planning, design, execution, and reporting.


Adopt a Continuous Improvement Mindset: Encourage a culture of continuous improvement, where the team is encouraged to identify areas for improvement and implement changes to enhance the TCoE's effectiveness.


Invest in Tools and Technology: Invest in the latest testing tools and technology to support the TCoE's efforts, including test management tools, automation tools, and performance testing tools.


Foster Collaboration: Foster collaboration between the TCoE and other teams within the company, including development, business, and project management teams.


Continuously Measure and Report: Continuously measure and report on the performance of the TCoE, using key metrics such as the number of bugs detected, time to resolution, and efficiency improvements.


Provide Training and Development Opportunities: Provide training and development opportunities to help the TCoE team stay up-to-date with the latest testing technologies and practices.


Following these steps, you can set up a successful TCoE that delivers high-quality software and helps your company achieve its objectives.


A Test Center of Excellence (TCoE) can add significant value to an organisation in the following ways:

  1. Improved Quality of Software Delivery: The TCoE can help ensure that software is delivered with high quality by providing guidance, support, and resources to promote best practices in software testing.

  2. Increased Efficiency: The TCoE can help improve software testing efficiency by standardising processes, reducing duplication of effort, and automating repetitive tasks.

  3. Cost Savings: By promoting best practices in software testing and reducing duplication of effort, the TCoE can help the organisation save costs in the long run.

  4. Alignment with Business Goals: The TCoE can help align software testing with the organisation's goals and objectives by ensuring that testing is performed in a way that supports the organisation's overall mission.

  5. Improved Collaboration: The TCoE can promote collaboration between different teams within the organisation, including development, business, and project management teams, to ensure that everyone is working towards the same goals.

  6. Promotion of a Culture of Quality: The TCoE can promote a culture of quality within the organisation by encouraging a focus on continuous improvement and best practices in software testing.

  7. Access to Latest Tools and Technology: The TCoE can provide access to the latest testing tools and technology, including test management tools, automation tools, and performance testing tools, to support the organisation's testing efforts.

A TCoE can help organisations deliver high-quality software and achieve their goals more efficiently and effectively by adding value in these ways.


A vendor can help set up a Test Center of Excellence (TCoE) in the following ways:

  1. Consultation: A vendor can provide consultation on best practices and standards for software testing and guidance on setting up a TCoE that aligns with the organisation's goals and objectives.

  2. Assessment: A vendor can perform an assessment of the organisation's current testing practices to identify areas for improvement and provide recommendations for setting up a TCoE.

  3. Implementation Support: A vendor can provide implementation support, including assisting with the selection of testing tools and technologies, setting up testing processes and guidelines, and providing training and development opportunities for testers.

  4. Tools and Technology: A vendor can provide access to the latest testing tools and technology, including test management tools, automation tools, and performance testing tools, to support the TCoE's efforts.

  5. Maintenance and Support: A vendor can provide ongoing maintenance and support for the TCoE, including troubleshooting and resolving issues with tools and technology, as well as providing training and development opportunities to help the TCoE team stay up-to-date with the latest testing practices.

  6. Reporting and Analytics: A vendor can provide reporting and analytics tools to help the TCoE measure and report on its performance, including key metrics such as the number of bugs detected, time to resolution, and efficiency improvements.

By partnering with a vendor like Elevate IT, organisations can leverage their expertise and experience in setting up and maintaining TCoEs to deliver high-quality software and achieve their goals.


Know more about the author: Vishav Preet


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